How do I return an order?
ShareIf you purchase something by mistake or no longer require the item, you may return your order within 14 days of delivery. A full refund (minus delivery charges) will be issued to the card you paid with once we receive your returned items. The contents of your return must be packaged securely and be in the original condition- opened or damaged items will not be accepted. Ensure you include the reason for your return, as well as the invoice number, your name and contact details. Customers are responsible for any postage costs incurred when returning items. For refunds to be accepted they must be sent to:
Online Returns, Webbox, Brentwood House, Lower Philips Road, Whitebirk Industrial Estate, Blackburn, BB1 5UD.
Shop for Dogs
Personalise your search:
Shop for Cats
Personalise your search:
Latest Products
Webbox Lick-e-Lix with Milk & Yoghurt Cat Treats
Webbox Chomping Chew Chicken & Veg Giraffe
Webbox Lick-e-Licious Salmon Cat Treats
Webbox Cat Stars Chicken Dry Cat Food
Webbox Chewy Chicken with Carrot Sticks Dog Treats
Webbox Lick-e-Licious Chicken Cat Treats
Webbox Twist Sticks Rawhide Alternative
Webbox Chomping Chew Garden Shoe
Webbox Chomping Chew Veggie Elephant
Webbox Chomping Roll Large Rawhide Alternative
Get the latest tips ‘n’ advice
Want to find out interesting facts and get helpful tips?
Need help choosing the right food?
Try our Pet Food Finder.