Frequently Asked Questions
See below for all our most frequently asked questions. If you can’t find the answer you're looking for, email us at info@webbox.co.uk
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We like to keep our products looking fresh so we may occasionally update our packaging. This doesn’t necessarily mean our recipe has changed, but we do also improve our recipes from time to time for the benefit of your pets. However, we can still guarantee that classic Webbox taste and quality that you’ve come to know and expect!
When you make an order, try to ensure you allow enough for the payment page to complete the process. If you close your browser too quickly, this may result in you not receiving your order confirmation. If you haven’t received your order confirmation, get in touch and a member of the team will look into this for you.
If you are unable to access your account, it may be because you are using the wrong username or password. Try resetting your login details and if this doesn’t work, get in touch via our contact us page.
Occasionally, our products are discontinued and are no longer available on our website. In these instances you will be redirected to alternative products available.
Your favourite products may go out of stock from time to time. However, thanks to our extensive range we’re sure that there will be another similar product to meet your requirements. You can also keep an eye on the out of stock product as you may find that it comes back into stock within days.
If you purchase something by mistake or no longer require the item, you may return your order within 14 days of delivery. A full refund (minus delivery charges) will be issued to the card you paid with once we receive your returned items. The contents of your return must be packaged securely and be in the original condition- opened or damaged items will not be accepted. Ensure you include the reason for your return, as well as the invoice number, your name and contact details. Customers are responsible for any postage costs incurred when returning items. For refunds to be accepted they must be sent to:
Online Returns, Webbox, Brentwood House, Lower Philips Road, Whitebirk Industrial Estate, Blackburn, BB1 5UD.
Unfortunately, we don’t current ship internationally. However, this is something we’ll be looking at in the future so watch this space!
Webbox accepts payments made by Visa, Mastercard and American Express. We also accept PayPal payments.
No, you can checkout as a guest if you wish. However, creating an account will save you time making future orders and your account will also keep a record of all your favourite products, making the shopping experience much more efficient in the long term.
You can buy Webbox products either online or from one of our stockists. Our products are stocked in many national supermarkets and even in some independent pet shops. Visit our stockists page for more details.
If you are expecting a delivery that hasn’t arrived on time, get in touch via our contact us page and we will look into this for you.
That is completely up to you! Many pet parents choose to feed their pets a mixture of wet and dry food. As long as you adhere to the feeding guide then this shouldn’t be a problem. There are health benefits of feeding both wet and dry food.
Dogs and cats come in all different shapes and sizes. We’ve created a tailored feeding guide for each product on our website that details how much you should feed your pet based on their size. Of course, it’s also worth considering your pet’s activity level and general appetite too.
On each product page, we offer in depth information on the nutritional value and contents of the product. You can review the full ingredients list and also read our advice section on how much to feed your pet.
If you suspect your pet has an allergy to a certain ingredient, be sure to review our product ingredients list. This can be found on each individual product page. If you’re still uncertain, contact us and we will look into it for you.
You can get in touch via our contact us page. Simply fill in the online enquiry form or call the head office. You can also contact the team via our social media pages.
Orders under £40 will cost a standard rate of £4.96. Orders over £40 up to 30kg will receive free UK delivery. Please allow up to 7 working days for your delivery to be processed and dispatched during busy periods.
